Terms and Conditions


Terms and Conditions

Products

The frames are not included in any of the shown items.

All prices indicated in this website are in Euros and include VAT.

Your order

All items are packaged securely to ensure there is no damage in transit. Medium and large prints are rolled up and sent in cardboard resistant cardboard tubes while smaller sizes are sent flat and well protected in cardboard envelopes. 

As soon as you receive the rolled print, I recommend you remove it from its package and put it flat.

Shipping

Once payment has been successfully made, you will receive a confirmation email of your order.

The items will be sent from Spain via GLS. Shipping times vary according to the product and your location. Overseas shipping costs vary according to destination and the local customs fees of each country. The purchaser is responsible for all customs fees, VAT costs and any other taxes accrued regarding the purchase. The company will not be responsible for any delay due to an incorrect or inexact postal address, or due to national holidays or any other unforeseen issue.

Damaged Goods & Returns Policy

If your purchase arrives damaged, please contact us immediately at info@miguelporlan.com and I will do everything possible to resolve the situation as soon as possible.

To return or exchange an item, please send me an email at info@miguelporlan.com with your order number, details of the item and the reason for returning. I will then get back to you to proceed with the return. All costs related to shipping, fees or taxes must be paid by the sender. I will issue a refund once the item has been received undamaged. The shipping costs are non-refundable.

Other issues

If you have any questions regarding Miguel Porlan Shop, don’t hesitate to contact me at info@miguelporlan.com.